Collections Specialist

Capita

Łódź, Łódź Voivodeship, Poland Full-time June 17, 2026

Found Description

Description

Your responsibilities

Handling outbound / inbound calls

Requesting payment from the customers with overdue bills

Assisting customers in financial hardship, providing options and solutions to reduce their arrears

Dealing with some of our more vulnerable customers and their complex needs

Ensure day-to-day service delivery targets are met, dealing with all queries and requests in a timely, professional and consistent manner

Accurately record all contact interactions on systems in line with expected process

Requirements:

Fluency in English (C1)

Min. 8 month’s experience in collections or customer service

Customer-oriented attitude

Excellent PC and data entry skills

Willingness to work shifts from 09:00 to 21:00, Monday to Friday, 5 days a week in a hybrid model

What we offer

LuxMed medical healthcare

Generali group insu...

Submit your application for Collections Specialist at Capita