Collections Specialist

Description The Collections Specialist is responsible for delivering exceptional customer service related to credit and collection matters. This includes managing the collection process, conducting account adjustments, and resolving invoice discrepancies. The position focuses on minimizing delinquency across assigned accounts and requires timely communication with operations management concerning client account statuses. Key duties include notifying customers about overdue accounts, gathering credit information from financial institutions, and assisting in researching reasons for payment delays.

Essential Functions:

Place daily collection calls to clients.
Perform in-depth account analysis and research.
Generate and maintain necessary reports.
Distribute account statements to customers.
Communicate directly with customers to settle outstanding account issues.
Draft collection letters and prepare lien-related documents as needed.
Confirm payment histo...