Collections Specialist

Job Description Collection Manager

A Collections Manager oversees the collection of outstanding debts, ensures compliance with laws, and develops strategies to optimize debt recovery.

Key Responsibilities

• Oversee Collections Team: Lead, train, and mentor collections staff to ensure adherence to company policies and legal regulations, while achieving departmental goals.
• Develop Collection Strategies: Create and implement effective strategies to improve debt recovery rates, reduce outstanding accounts, and minimize financial risk.
• Monitor Accounts Receivable: Track and manage the accounts receivable portfolio, ensuring timely and accurate collection of payments.
• Customer Communication: Address billing discrepancies, negotiate payment plans, and resolve escalated customer disputes professionally.
• Compliance and Reporting: Ensure all collection activities comply with federal and state regulations, prepare repo...