Found Description
- Make outbound collection calls to customers with past-due accounts.
- Follow up on payment commitments and ensure collection targets are met.
- Handle inbound calls related to payment queries, disputes, and account updates.
- Negotiate payment plans, settlements, and due dates with customers.
- Update customer account information accurately in the system.
- Escalate complex cases or disputes to the concerned teams for resolution.
- Ensure compliance with company policies, regulatory guidelines, and collection scripts.
- Maintain daily productivity logs and meet call KPIs.
- Provide excellent customer service while retaining professionalism and empathy.
Required Skills & Qualifications
- Minimum 1–3 years of experience in collections, contact center, or customer service.
- Strong verbal communication and negotiation skills.
- Ability to handle difficult conversation...