Found Description
LendCare, part of the goeasy family, offers a Collections Representative role focused on helping customers manage overdue accounts and negotiate repayment plans while maintaining a customer‑first approach.
A Day In The Life Of a Collections Representative
- Demonstrate compassion and empathy for our customers by understanding their situations, needs, and offering solutions.
- Perform outbound calls to collect on overdue accounts by negotiating appropriate repayment plans with customers.
- Support operations by managing customer accounts and collection activities on delinquent/past‑due accounts of financial loans.
- Expertly engage in negotiations with customers and explore financial resources to secure the optimal arrangement.
- Complete initial trace work using online tools and account systems.
- Document collections activities and processes through superior administration skills.