Found Description
- Good base salary with monthly commission
- Based in the CBD - Hybrid
- Opportunity for growth
Are you experienced in collections and passionate about helping customers find positive payment solutions? Do you thrive in a fast-paced environment where strong communication, negotiation skills and customer service are highly valued?
A leading CBD-based organisation is seeking a motivated Collections Officer to join a supportive and high-performing team focused on achieving strong outcomes while maintaining a customer-first approach.
About the Role
- Manage a portfolio of overdue customer accounts
- Negotiate payment arrangements and assist customers with account resolutions
- Deliver professional, empathetic and solutions-focused customer service
- Maintain accurate account notes, records and documentation
- Work closely with internal teams and customers to resolve account queries and disputes
- ...