Found Description
Job description
As a Collections Officer, you'll be responsible for managing a portfolio of accounts, engaging with customers to find practical solutions, and helping achieve positive outcomes for both the business and its customers.
Key responsibilities include:
- Managing inbound and outbound customer contact across your portfolio
- Working collaboratively with customers to establish suitable payment solutions
- Handling challenging conversations with professionalism and empathy
- Investigating account issues and resolving disputes efficiently
- Maintaining accurate records and ensuring compliance requirements are met
- Proactively identifying risks and opportunities within your portfolio
- Contributing to a positive and supportive team environment
About You
We're looking for someone who thrives in a fast-paced ...