Collections Coordinator

Key Responsibilities

Accounts Receivable Management

• Monitor and manage client accounts to ensure timely payment of invoices
• Send payment reminders, follow-up emails, and make calls to clients as required
• Resolve billing disputes and investigate reasons for delayed payments
• Document all collection activity and maintain accurate records of client interactions
• Collaborate with internal teams (Sales, Operations, Finance) to resolve discrepancies and elevate issues as needed

Reporting & Analysis

• Generate weekly and monthly AR aging reports
• Track collection metrics such as days sales outstanding (DSO), overdue accounts, and collection effectiveness
• Provide analysis and recommendations to management regarding high-risk accounts or recurring payment issues
• Support month-end close by ensuring accurate account balances and reporting AR adjustments