Collections Analystc (Gbs) (Bogotá)

About the Role

Collections work is focused on administering, designing, and ensuring compliance with collections processes including:

• Collection and maintenance of customer accounts (e.g., track account status, report on outstanding balances, prioritize collection activity).
• Follow up overdue accounts (e.g., initiate demand letters, outbound phone calls to delinquent accounts, external debt collection, etc.).

Key Duties and Responsibilities

• Reduce outstanding receivable balances in the payment cycle.
• Follow the Company's Credit Police and the defined collection strategy.
• Maintain a high level of customer experience and contribute to our cashflow target of the Group.
• Aging analysis and forecasting of effective charges to minimize risks.
• Provide treasury forecasts.
• Direct contact with Credit Management to handle blocked orders.
• Conciliation of accounts in coordination wit...