Collections Analyst

Job DescriptionThe Collections Analyst I is responsible for managing a high volume of incoming calls by partnering with Account Managers and Regional Managers to provide information on customers’ accounts. This position provides timely and efficient collection of the company’s account receivables and approves orders on new accounts as well as additional billings on existing accounts resulting in maximum sales, sound receivables, and minimal losses. This role provides good customer service through dispute resolution. 80% of time spent on collections activities, 10% of time spent on AM line, and 10% of time spent on credit extension activities.
Level of Authority:
Total Receivables including Fleet accounts: $5.5 million to $6 million
Credit line authority: $10,000
Single order approval authority: $5,000 Customer Service
Assist sales force with credit and collections inquires via email and inbound phone calls
Resolve both customer and sales disputes concerning billing an...