Found Description
- Use a combination of communication tools, primarily telephone and e-mail, to contact clients to discuss
- Utilising a combination of defined processes, case history and judgement, make decisions on next course of action, on a client-by-client basis.
- Record accurate records of client communications within Oracle Advanced Collections system.
- Investigate and resolve occurrences of unallocated cash.
- Effectively negotiates payment and solutions when addressing client concerns, issues, and complaints.
- Stakeholder Management – Safeguard the long-standing goodwill relationship with internal/external clients.
- Achieve a variety of targets, based upon qualitative and quantitative measures.
- Continually re-prioritise an ever-changing workload, ensuring activity is focused towards achieving a variety of targets.
- Escalate any issues affecting the recovery of monies in a timely manner, either internally through G...
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