Collections Analyst, FinOps - AR CDO - VAR

Description

Global Accounts Receivable (GAR) is seeking a proactive and detail‑oriented Collections Specialist to manage and resolve receivables‑related queries from Amazon customers. In this role, you will serve as the primary point of contact for customers on billing and payment matters – working to reconcile accounts, resolve disputes, and drive monthly collection targets.

This specialist role requires the ability to handle complex and escalated cases, manage problematic accounts, and act as a team point of contact and escalation point. The ideal candidate is self‑motivated, a quick learner, and demonstrates strong ownership in building trust with customers to facilitate timely payment resolution.

Responsibilities

• Manage an assigned high‑value portfolio of customer accounts, including problematic and escalated accounts requiring in‑depth analysis and resolution.
• Handle complex collection cases that require cross‑functional co...