Collections Agent - Utilities Contact Centre

We are looking for high performance, target‑driven individuals with exceptional communication skills. The main purpose of the role will be to speak to customers that have an outstanding balance and help them get out of debt and prevent them falling back into debt by ensuring right and sustainable actions are in place.

Key Responsibilities

• Proactively contact customers both by telephone and in writing, including inbound and outbound calls, most of which will involve telephone dialing activity.
• Work to agreed quality standards and within agreed timescales.
• Develop and maintain specialist industry, business and system knowledge.
• Manage complaints and ensure compliance of these.
• Liaise with internal and external colleagues and customers.
• Demonstrate knowledge of debt collection techniques and strong negotiation and communication skills.
• Work with customers to reduce debt in a timely manner to meet agr...