Found Description
About the Role
The S&P Global Credit and Collections team is responsible for the collection of all accounts receivable. The role ensures delinquent accounts are resolved, improving delinquency rates, reducing bad debt and improving cash flow while providing excellent customer service.
Key Responsibilities
- Follow up with clients rigorously over calls and emails for payments of overdue invoices
- Enforce policies and procedures related to payment, cancellation, and suspension/termination of customer services
- Accountable for all customer disputes and own these through to resolution
- Ensure all activities are completed in line with internal controls and published processes
- Undertake sales ledger account reconciliations as required
- Respond promptly and completely to both customer and internal enquiries
- Escalate debt issues to account manager and line manager
- Work closely with order management, cu...