Found Description
Job Summary
Collect payments on overdue accounts and locate debtors to make collection arrangements.
Responsibilities
Outbound collection calls on accounts from ******** days delinquent (Predictive Dialer and/or manual)
Speak to debtors on behalf of the client using clear language, explaining their amounts owing and determining a plan of action.
Receives payments over the phone via Credit Card or Check.
Document customer accounts in an accurate and timely manner.
Sending letters, statements, payment histories
Handling customer complaints and resolution paper work
Maintain and achieve monthly goals given.
Able to react to change productively and handle other tasks as assigned.
Qualifications
Call center/collections experience
FDCPA and State Regulations
Excellent analytical and communication skills. Good grammar, voice and diction.
Knowledge of loan calculations
Adequate Typing skills, 10 Key, Word, Excel, Microsoft Outl...