Collection analyst latam (portuguese speaker)

Job Summary

Position: Collection Analyst LATAM

Location: Guadalajara

Workplace Type: Hybrid

Responsibilities Perform timely and effective collection of past due accounts to reduce DSO and support cash flow objectives Process, post, and apply customer payments in SAP, ensuring accuracy and reconciliation with open items Investigate and resolve payment discrepancies, including overpayments, short payments, and deductions Reconcile customer accounts and ensure integrity of accounts receivable records Communicate with customers to follow up on payments and resolve disputes professionally Collaborate with internal stakeholders (Sales, Credit, Accounting, Treasury) to resolve billing and payment issues Monitor collections performance and escalate significant delinquencies or risks when necessary Maintain accurate documentation, notes, and customer account records Support invoice delivery, customer portals, and exception handling processes Participate in process imp...