Collection Analyst Latam (Portuguese Speaker)

Job SummaryPosition: Collection Analyst LATAMLocation: GuadalajaraWorkplace Type: HybridResponsibilitiesPerform timely and effective collection of past due accounts to reduce DSO and support cash flow objectivesProcess, post, and apply customer payments in SAP, ensuring accuracy and reconciliation with open itemsInvestigate and resolve payment discrepancies, including overpayments, short payments, and deductionsReconcile customer accounts and ensure integrity of accounts receivable recordsCommunicate with customers to follow up on payments and resolve disputes professionallyCollaborate with internal stakeholders (Sales, Credit, Accounting, Treasury) to resolve billing and payment issuesMonitor collections performance and escalate significant delinquencies or risks when necessaryMaintain accurate documentation, notes, and customer account recordsSupport invoice delivery, customer portals, and exception handling processesParticipate in process improvement initiatives and support speci...