Found Description
Responsibilities
The Collection Agency Supervisor provides leadership and oversight for collection agency operations, ensuring compliance, efficiency, and high recovery performance. This role combines strategic management with hands‑on supervision, including quality control responsibilities, to guarantee that collection practices meet both regulatory and organizational standards.
Agency Oversight
- Direct and manage day-to-day operations of collection agencies.
- Develop strategies to maximize recovery rates and minimize delinquency.
- Ensure compliance with debt collection laws, company policies, and ethical standards.
- Supervise Collection Agencies Supervisors, agents, and Quality Control (QC) specialists.
- Provide coaching, mentoring, and performance evaluations.
- Step into supervisory or quality control functions when operational needs require.
- Promote accountability, transparency, and contin...