Found Description
About the Role
The Collections Advisor will report to the Credit Manager and play a key role in supporting our collections team by managing customer accounts and facilitating the timely recovery of outstanding debts. This position requires a customer-focused professional with excellent communication skills, who can handle customer queries with empathy while working towards company objectives. The ideal candidate will have experience in collections or customer service, a strong problem-solving approach, and a passion for delivering high-quality service.
Key Responsibilities
- Manage a portfolio of customer accounts, making outbound calls and responding to inbound inquiries to collect on outstanding balances.
- Negotiate payment arrangements and schedules that balance customer needs with company objectives.
- Handle customer queries professionally, providing accurate information and guidance regarding account status and payment options.