Collaboration Managed Services Engineer (L2) with German

Make an impact with NTT DATA
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Your day at NTT DATA
The Collaboration Managed Services Engineer (L2) is responsible for providing a managed service to clients to ensure that their IT infrastructure and systems remain operational through proactively monitoring, identifying, investigating, and resolving technical incidents and problems, and restoring service to clients. The primary objective of this role is to proactively review client requests or tickets and apply technical/process knowledge to resolve them without breaching the service level agreement (SLA). This role focuses on second-line support for incidents and requests with a medium level of compl...