Found Description
**Cobol Developer**:
Location: Hybrid in Mexico City (3 days per week in the office)
- 4 to 8 years of experience in COBOL programming
- JCL and Mainframe
- Intermediate English
**Wipro offers: Benefits above law, full payroll, constant training, and growth opportunity.
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**͏**:
**Do**:
- ** Oversee and support process by reviewing daily transactions on performance parameters**
- Review performance dashboard and the scores for the team
- Support the team in improving performance parameters by providing technical support and process guidance
- Record, track, and document all queries received, problem-solving steps taken and total successful and unsuccessful resolutions
- Ensure standard processes and procedures are followed to resolve all client queries
- Resolve client queries as per the SLA's defined in the contract
- Develop understanding of process/ product for the team members to facilitate better client interaction an...