Cluster Reservation Agent (Arabic Speaker)

Please note that this is not an exhaustive list of everything that needs to be done. Anantara employees
always find new ways to look after the business their guests and their colleagues. Within this the key
responsibilities for this position are:

• Assist in the effective operation of the Reservations department to meet the business goals of the
• hotel.
• Adhere to all Standard Operating Procedures.
• Take personal responsibility for driving upselling achieving set revenue targets by months.
• Be fully aware at all times of the Selling Strategy rates packages groups and booking status of the hotel.
• Process and respond within 24 hours to all reservation requests and inquiries according to company standards.
• Handle daily trace/follow up reports according to departmental requirements.
• Check expected arrivals 1 3 and 7 days prior according to SOP and reconfirm bookings.
• Maintain effective office administrat...