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Cloud Support Engineer

Pyramid Consulting, Inc

región centro, jalisco, Mexico Full-time July 19, 2026

Found Description

Job Description

We are seeking an experienced Azure Application Support Engineer to monitor, troubleshoot, and optimize cloud-based applications running on Microsoft Azure. The ideal candidate will have strong expertise in Azure monitoring, incident management, performance tuning, and production support, with the ability to work in a 24/7 follow-the-sun support model.

Key Responsibilities

  • Monitor application health, performance, and availability using Azure Application Insights and Azure Monitor.
  • Act as the first line of defense for production incidents, service disruptions, and outages.
  • Troubleshoot and resolve performance bottlenecks across web applications, APIs, databases, and infrastructure components.
  • Perform root cause analysis (RCA) and implement preventive measures to avoid recurring issues.
  • Optimize application performance through caching improvements, database query tuning, and API routing enhanc...

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