Cloud Support Engineer I - Analytics

2+ years of related professional and/or military experience. - Knowledge or experience with system administration, and troubleshooting any operating system (Linux and/or Windows) and networking (HTTP/s, TCP/IP, DNS, OSI model, routing, switching, firewalls, LAN/WAN, traceroute, iperf, dig, CURL or related). - Knowledge or experience with troubleshooting database concepts, database administration (RDBMS, NoSQL, DocumentDB) and data warehousing (high availability, DR, backup, performance tuning, distributed systems). - Knowledge or experience troubleshooting Business Intelligence (BI) issues, and with Extract, Transform, and Load (ETL) (ETL data load ingestion, Transformation, Migration techniques, BI tools and specific features, Performance and latency). - Ability to communicate effectively in English (written and spoken) within technical and business settings.
- You will drive initiatives that improve support-related processes and our customers’ experience. These can include tutoria...