Cloud Support Engineer (Bogotá)

Job Description

• Perform operational duties including application server health, service recycling.
• Identify and resolve operational issues (e.g., batch failures, network issues, client data feed errors).
• Monitor server performance, memory utilization, CPU, file systems, databases, batch jobs.
• Maintain operational documentation, e.g., incident tracking and run books.
• Produce metric reports including daily production status.
• Review Client support tickets and requests under service SLAs.
• Resolve level 2 and level 3 issues (i.e., application support, DBs and data center related issues). Document issues in customer support portal.
• Provide on-call off hour support and work during non-prime shift hours.

Qualifications

• 2+ years’ experience in Application / production support experience in with Cloud-Based hosting administration, management and performance tuning under high availabilit...