Cloud Solution Support Engineer (Guerrero)

At KMS Technology Mexico, we are passionate about building innovative software solutions that drive impact. As part of an international tech company, we offer a collaborative and inclusive environment where your ideas matter and your growth is our priority.

• Maintain smooth IT operations and ensure a positive support experience for internal and external users.
• Manage, troubleshoot, and resolve tickets in IT service management platforms (ideally Zendesk or similar).
• Document solutions, contribute to knowledge base articles, and improve support processes.
• Monitor system performance and proactively identify and address potential issues.
• Collaborate with IT and product teams to resolve recurring problems and improve service reliability.
• Deliver clear, professional, and effective communication in English with end-users and stakeholders.
• Excellent English communication skills, strong p...