Found Description
Join OpenText as a Senior Cloud Service Manager, where your insights will enhance client relationships and operational efficiency. Act as a trusted advisor to ensure customer success and satisfaction.
This senior role requires managing customer expectations while delivering exceptional service in OpenText’s Cloud Managed Services. You will lead initiatives to track progress and outcomes through Customer Success Plans, ensuring optimal benefits from investments. Your communication skills will be vital for managing escalations and conducting business reviews.
Key Responsibilities:
• Act as the main relationship owner for Managed Services accounts
• Drive customer ROI by ensuring operational excellence
• Conduct regular status calls and SLA reporting
• Establish Customer Success governance frameworks
• Oversee critical incident management and resolution
Requirements:
• Bachelor’s degree in a technical or business field
• 5–10 years of customer ownership exper...
This senior role requires managing customer expectations while delivering exceptional service in OpenText’s Cloud Managed Services. You will lead initiatives to track progress and outcomes through Customer Success Plans, ensuring optimal benefits from investments. Your communication skills will be vital for managing escalations and conducting business reviews.
Key Responsibilities:
• Act as the main relationship owner for Managed Services accounts
• Drive customer ROI by ensuring operational excellence
• Conduct regular status calls and SLA reporting
• Establish Customer Success governance frameworks
• Oversee critical incident management and resolution
Requirements:
• Bachelor’s degree in a technical or business field
• 5–10 years of customer ownership exper...