Found Description
Job Description
The Problem Manager / Senior Project Manager will be responsible for leading major operational initiatives designed to reduce MTTM, eliminate recurring issues, and improve service resilience across the organization.
Key Responsibilities
- Own and drive end-to-end operational improvement initiatives from discovery through execution, validation, and closure.
- Lead cross‑functional initiatives involving Cloud Operations, Support, SRE, Engineering, R&D, Product, and customer‑facing teams.
- Manage major problem‑management workstreams focused on reducing incident volume, improving mitigation time, and preventing repeat failures.
- Build and manage detailed project plans, timelines, milestones, dependencies, risks, and action registers.
- Drive accountability across teams to ensure operational initiatives are completed on time and deliver measurable business outcomes.
- Analyze major incidents, recurring de...