Cloud Native Tech Support Lead — Incidents & Architecture

Alibaba Cloud Global is seeking a Cloud Technical Support professional with 3-5+ years of experience in Cloud Computing. This role is essential for providing technical support and leading troubleshooting for high-priority incidents in hybrid cloud architectures.

Responsibilities include conducting technical audits for key accounts and creating high-quality documentation. Preferred candidates will hold certifications such as Alibaba Cloud ACP or ACE, AWS, Azure, or Google Cloud certifications.