Cloud Infrastructure Support Engineer – NCS & CBIS

🚀 Cloud Infrastructure Support Engineer (Tier 3) – NCS & CBIS

Professional Summary

We are seeking an experienced Cloud Infrastructure Support Engineer (Tier 3) to join an international project. This role focuses on supporting mission-critical cloud infrastructure for a global client in a 100% remote, offshore contract capacity. The successful candidate will work U.S. business hours and collaborate daily with international teams.

Key Responsibilities

• Troubleshoot and resolve complex cloud infrastructure issues within production environments.


• Provide support for and optimize containerized platforms, including Kubernetes, Red Hat OpenShift, and OpenStack.


• Conduct Root Cause Analysis (RCA) for high-severity incidents to identify underlying problems.


• Develop and maintain automation scripts primarily using Python and Ansible.


• Serve as a Tier 3 escalation point, comm...