Cloud FinOps & Enterprise Billing Support Technical Support Engineer_100013

Company:IT Services Organization
Key Skills:

Cloud FinOps, Enterprise Billing, GCP Billing, Quote-to-Cash (Q2C), Revenue Operations, Billing Dispute Resolution, Cost Governance, Anomaly Detection, ERP Billing, Financial Operations
Roles & Responsibilities:
Manage end-to-end resolution of enterprise billing disputes.
Analyze and validate complex billing scenarios in multi-account cloud environments.
Interpret enterprise contracts and negotiated pricing structures.
Apply Quote-to-Cash (Q2C) processes to ensure billing accuracy.
Identify billing anomalies, risks, and root causes of issues.
Support cloud cost governance and FinOps optimization initiatives.
Work with ERP and billing systems to ensure correct invoicing and adjustments.
Collaborate with finance, engineering, and customer teams for issue resolution.
Ensure compliance with billing policies and financial governance standards.
Maintain documentation and reporting for billing investigat...