Cloud Connected Laundry System Support Engineer

Job Title:

Smart Technology Field Specialist

The role involves providing technical support for cloud-connected laundry systems, involving hardware, software, and network troubleshooting. The specialist will work with a wide range of commercial clients across Europe to diagnose, fix and support integrated systems both remotely and onsite.

• Provide Tier 1-2 technical support for connected laundry systems including hardware, software and network platforms.
• Troubleshoot IoT device issues including network connections routers gateways Wi-Fi enabled machinery.
• Support end users on web mobile platforms ensuring smooth system performance high quality user experience.
• Travel to customer sites in Europe provide hands-on diagnostics training issue resolution collaborate with engineering product teams escalate resolve complex problems use internal ticketing tools deliver onboard train documentation empower ...