Found Description
Elevate your career with Just Energy as a Cloud-Based Contact Center Engineer in Mississauga. Specialize in AWS solutions, Python, and develop integrations for optimized customer interactions.
This hybrid role focuses on the design, development, and support of cloud-based contact center solutions utilizing Amazon Connect and AWS services. You will be responsible for production support, monitoring alerts, and addressing incidents. Strong proficiency in Python and AWS Lambda is crucial for developing real-time interaction logic and automating workflows supporting a scalable contact center environment.
Key Responsibilities:
• Administer Amazon Connect environments and contact flows
• Develop serverless Python functions for customer interactions
• Integrate with AWS services like DynamoDB, SQS, and Lex
• Collaborate on call flow parameters and deployment
• Participate in the rotating on-call schedule
Requirements:
• Expertise in AWS Connect administration and opt...
This hybrid role focuses on the design, development, and support of cloud-based contact center solutions utilizing Amazon Connect and AWS services. You will be responsible for production support, monitoring alerts, and addressing incidents. Strong proficiency in Python and AWS Lambda is crucial for developing real-time interaction logic and automating workflows supporting a scalable contact center environment.
Key Responsibilities:
• Administer Amazon Connect environments and contact flows
• Develop serverless Python functions for customer interactions
• Integrate with AWS services like DynamoDB, SQS, and Lex
• Collaborate on call flow parameters and deployment
• Participate in the rotating on-call schedule
Requirements:
• Expertise in AWS Connect administration and opt...
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