Found Description
Job Responsibilities
- Primary role as agent handling inbound customer calls for the Provider Clinical Service Desk in a 24x7x365 call center environment.
- Respond to incoming service desk calls from healthcare customers regarding the clinical aspects of various clinical applications such as Epic, Cerner, McKesson, and Meditech. Incidents may include workflow issues, application errors, user access, and functionality.
- Track and document the appropriate comments, and close or raise the incident tickets and related issues in a timely manner.
- Drive resolution of incidents on a 24/7 desk.
- Read text on computer screens for the duration of the shift.
- Remain at designated workspace and in the phone queue for an 8–10 hour period with scheduled breaks.
- Ensure a quiet, private workspace with high‑speed, wired internet.
- Travel up to 10% of the time if required.
- Lift up to 25 lbs if needed for equipm...