Found Description
Supports clinicians by providing first-level IT support for clinical applications, EHR systems, and healthcare software to minimize disruptions to patient care. Delivers technical assistance through phone, email, chat, or ticketing systems by troubleshooting hardware and software issues, documenting, categorizing, and prioritizing incidents, escalating complex cases when needed, and assisting clinicians with application usage and training. Collaborates with clinical staff, IT teams, and vendors, contributes to knowledge base documentation, and ensures compliance with healthcare regulations such as HIPAA.
Key Skills & Qualifications:
- Strong knowledge of healthcare workflows, clinical applications, and EHR systems
- Experience with IT Service Desk (L1/L2) support using ServiceNow, Remedy, or similar ticketing tools
- Experience troubleshooting healthcare applications and EHR systems
- Basic understanding of ITIL processes and SLA-driv...