Found Description
Client Operations Manager – Business Transformations - Operations
Location: São Paulo, Brazil
Wellhub is a workplace wellness platform that connects employees worldwide to fitness, mindfulness, therapy, nutrition, and sleep partners.
ABOUT THE ROLE
The Operations and Business Transformation team improves client operational routines and makes processes scalable. The role ensures efficiency, quality, and correct execution of HR client processes, aligned with commercial, customer support, and financial teams, focusing on strategic initiatives in the Brazilian market.
YOUR IMPACT
- Translate operational metrics into high-impact action plans that influence NPS, CSAT, and client retention.
- Manage team capacity and workload to meet SLAs while maintaining quality during peak periods.
- Develop and implement robust frameworks for monitoring incidents and risks, proactively identifying bottlenecks.
- Overse...