Client Technology Services Leader

Shape the future of client technology services at the University of Toronto's Faculty of Applied Science & Engineering. This full-time lead role focuses on improving technology support and service delivery.As the Client Technology and Service Delivery Lead, you'll report directly to the Manager of Client Services, playing a key role in enhancing user computing environments. You'll provide leadership and strategy for client services, addressing complex issues, and directing initiatives for service improvement. Your input will be critical in optimizing technology use to bolster faculty research and teaching.Key Responsibilities:
• Design efficient workflows and standards for service delivery
• Lead technical teams and facilitate effective support
• Analyze data to gauge service performance and recommend improvements
• Oversee lifecycle management of endpoint technologies
• Spearhead initiatives to streamline technology servicesRequirements:
• Bachelor’s degree or equiva...