Client Support Staff

The Client Support Staff is responsible for managing client relationships and ensuring smooth day-to-day operations at the client site. This role involves coordinating services, communicating with clients, preparing reports, and working closely with internal teams to deliver excellent customer service and efficient fleet management.

Client Communication & Relationship Management

• Serve as the primary point of contact for client inquiries, concerns, and service requests through phone, Viber, and other communication channels.
• Build strong client relationships by providing timely updates and ensuring excellent customer service.

Scheduling & Coordination

• Coordinate installation, maintenance, and unit pull-out schedules with clients, dispatch, and internal teams.
• Ensure all service schedules are properly aligned to support smooth operations.

Fleet Monitoring & Technical Support