Client Support Specialist

Black Box

Remote, Remote, India Full-time June 07, 2026

Found Description

Experience :Minimum 5 years’ experience, out of which minimum 2 years as L2,in NMS eventmanagementand networkfaultmonitoring with

Knowledge of networking protocols and technologies and network security

ExperienceinsettingupNMSdiscovery,topologymapping, alert thresholds and severity rules

Ability to integrate NMS tools with ticketing systems and email/SMS alerting

Familiaritywithhighavailabilitysetup,performancetuning and log retention

Goodscriptingandqueryingknowledgeforautomation and custom reports

Abilitytogenerateuptime,bandwidthutilization,faulttrend, SLA and KPI reports

Responsibilities :

AdministerandconfiguretheNMSplatform(deviceonboarding, pollinginterval,thresholdtuning

Analyseandrespondtorepeatedeventsandfalsepositives

coordinatewithdifferentdepartments/stakeholders for incident analysisandremedialactionandupdateTeamLead

Setup monitoringpoliciesfornewd...

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