Found Description
Client Support Specialist
Location: Bogotá, Bogota, Colombia
Remote / Hybrid
Your Mission
A Client Support Specialist is a friendly, diligent, and tech‑savvy professional with availability during business hours. Client Support Specialists will learn to adapt to new developments as they happen while establishing a long‑term career path within the fintech industry.
Key Responsibilities
- Shifts: 8:00 AM‑6:00 PM EST, 11:00 AM‑8:00 PM EST
- Provides exceptional customer experience by addressing inquiries using a variety of channels (telephone, email, chat, ticketing, etc.) in a support‑center environment that adheres to scheduled shifts, procedures, metrics, and departmental goals.
- Answer inbound customer service and technical support calls from our customers.
- Leverage documentation and support resources to perform with precision.
- Rely on professionalism and tact to resolve occasionally cr...