Client Support Specialist: Inbound Care & Issue Resolution

CUSTOMER SERVICE REPRESENTATIVE SUPPORTING COMMERCIAL AND PUBLIC SECTOR CLIENTS

We are looking for a Customer Service Representative to support inbound customer service, help desk, technical support, and back-office processing for commercial and public sector support positions. In this role, you will handle inbound inquiries, troubleshoot basic technical issues, and assist callers with product and process related inquiries while professionally representing some of the most recognizable brands in the world. Candidates should have excellent communication skills, be willing to learn on the job, and be highly reliable.

ESSENTIAL DUTIES

• Handle inbound and outbound contacts in a courteous, timely, and professional manner.
• Listen to customers, understand their needs, and resolve customer issues.
• Research systems to find missing information as applicable; coordinate with other departments to resolve issues.
• Follow the processes of ...