Client Support Specialist in Toronto

Empower clients at PheedLoop by becoming a Client Support Specialist, where you'll handle technical inquiries and ensure successful events using our innovative platform. This role is entirely in-person in Toronto.
As a key member of our support team, you'll be the first point of contact for customers facing challenges with our event technology. Your primary focus will be to resolve technical issues efficiently and assist clients in navigating the platform. Expect to engage in hands-on problem-solving and contribute to customer satisfaction metrics directly.
Key Responsibilities:
• Deliver technical support through calls and emails
• Troubleshoot issues effectively during live events
• Prioritize and manage customer support requests
• Lead onboarding sessions and guide new clients
• Ensure robust customer support during events
Requirements:
• Bachelor's degree and recent grad or soon to graduate
• Excellent communication skills in English
• Positive, ene...