Client Support Representative I (Isla Guadalupe)

About us: Eagle Technology, a TMA Systems company, is the industry leader in maintenance management software. With more than 30 years of experience, our cutting‑edge solutions have consistently delivered proven results and helped facilities professionals improve the operations and performance of their institutions.

Bilingual Client Support Representative – Tier1

Please submit resumes in English.

Monday to Friday 8:00am – 5:00pm, Full‑time, Weekends off.

In‑person/Remote Employment: Monterrey, Actual León, Mexico.

• Answers incoming client requests in a fast‑paced environment.
• Identifies and resolves non‑routine technical problems for specific product lines by following troubleshooting procedures to meet daily support requirements.
• Professionally documents issues for resolution.
• Develops and maintains advanced troubleshooting s...