Found Description
Drive customer satisfaction as the Client Support Manager at Ripple. This position is pivotal in fostering a culture of curiosity and accountability within your team while delivering high-quality support.
In this role, you'll lead the Client Support Analysts, improving onboarding and crafting training experiences. You'll manage the support queue lifecycle effectively, ensuring prompt responses and resolutions while being a go-to resource for complex technical issues.
Key Responsibilities:
• Mentor Client Support Analysts in a client-first approach
• Optimize onboarding and training programs for success
• Oversee the entire client support queue lifecycle
• Address complex technical challenges with expertise
• Leverage data to improve key support metrics
Requirements:
• Over 5 years of hands-on support experience
• Leadership experience of at least 2 years
• Experience with SaaS support tools
• S...
In this role, you'll lead the Client Support Analysts, improving onboarding and crafting training experiences. You'll manage the support queue lifecycle effectively, ensuring prompt responses and resolutions while being a go-to resource for complex technical issues.
Key Responsibilities:
• Mentor Client Support Analysts in a client-first approach
• Optimize onboarding and training programs for success
• Oversee the entire client support queue lifecycle
• Address complex technical challenges with expertise
• Leverage data to improve key support metrics
Requirements:
• Over 5 years of hands-on support experience
• Leadership experience of at least 2 years
• Experience with SaaS support tools
• S...