Client Success Specialist (Remote)

Deer Designer is a design subscription for mid-market marketing teams - a dedicated Creative Director-led design team for a flat monthly fee.

This is not traditional customer support. You are the bridge between clients and the company, responsible for turning client goals into clear direction and keeping things moving without friction. You'll be the client's advocate, but also expected to challenge clients and improve how they work with us.

You’ll also use AI and internal tools to improve clarity and decision‑making. AI is part of the workflow here (used for drafting, summarizing, and structuring), so you can focus on judgment, prioritization, and driving outcomes.

What you’ll be responsible for

• Spotting risks early before they become an issue, and acting on them
• Pushing back on vague or low-quality input and guiding clients to better outcomes
• Keeping communication tight, structured, and useful
• Improving how cl...