Client Success Specialist in Logistics

Elevate customer service satisfaction as a Client Success Specialist specializing in e-commerce logistics. This bilingual role requires excellent communication skills in Mandarin and English to effectively engage clients worldwide.
In this position, you will handle all aspects of last-mile delivery quality, ensuring optimal performance metrics. Your responsibilities include resolving service tickets, managing exceptions, and building fruitful relationships with internal teams, utilizing data analytics to guide improvements and sustainability.
Key Responsibilities:
• Monitor last-mile delivery quality across key performance metrics
• Efficiently manage and resolve customer inquiries and tickets
• Support dispute resolution and exception handling
• Foster collaboration among internal teams like operations and sales
• Use data analysis for continuous service improvement
Requirements:
• Bilingual proficiency in Mandarin and English communication
• Experience i...