Found Description
Purpose
The Client Manager oversees all aspects of client relationships, ensuring the highest level of client satisfaction. They act as the client’s PayByPhone advocate to build strong, long‑term relationships. This entails identifying different ways to increase adoption, ensuring client questions are addressed, and onboarding new clients by acting as their project manager. Success in this role should ultimately lead to the renewal of our contracts, an increase in PayByPhone adoption, and result in positive references from our clients.
Responsibilities
- Build strong, long-term relationships with assigned clients
- Partner with clients to drive adoption of PayByPhone
- Renew Clients’ contracts with PayByPhone
- Overall responsibility for day‑to‑day management of numerous clients
- Project‑manage new clients’ onboarding activities including defining scope, schedule, and task lists, as well as setting up locations, tes...