Found Description
Lead a dynamic team at Indeed as a Client Success Manager, focusing on performance and client satisfaction. Your expertise will drive operations and improve service for our PPC advertising clients.
In this managerial position, you'll oversee Client Success ICs, with a focus on KPIs and coaching strategies. Collaborating across Client Success and Sales, your goal is to enhance service quality and optimize performance. You will utilize data-driven insights to influence resource allocation and maintain high-quality deliverables.
Key Responsibilities:
• Manage team performance through regular 1:1s and meetings
• Monitor KPIs and client engagement outcomes
• Coach team members on best practices and performance improvement
• Address risks proactively and celebrate team successes
• Collaborate with Sales on strategy and retention efforts
Requirements:
• 10+ years of relevant experience, or equivalent with education
• Proven people management and coaching skills
In this managerial position, you'll oversee Client Success ICs, with a focus on KPIs and coaching strategies. Collaborating across Client Success and Sales, your goal is to enhance service quality and optimize performance. You will utilize data-driven insights to influence resource allocation and maintain high-quality deliverables.
Key Responsibilities:
• Manage team performance through regular 1:1s and meetings
• Monitor KPIs and client engagement outcomes
• Coach team members on best practices and performance improvement
• Address risks proactively and celebrate team successes
• Collaborate with Sales on strategy and retention efforts
Requirements:
• 10+ years of relevant experience, or equivalent with education
• Proven people management and coaching skills
Ready to Apply?
Submit your application for Client Success Manager at Indeed at Confidential
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