Client Solutions Manager in Toronto

Lead the client lifecycle as a Client Solutions Manager in Downtown Toronto. This full-time role focuses on performance coaching, operational management, and retention strategies for high-performing teams.
As a strategic leader, you will guide teams in Onboarding, Credit Operations, and Client Solutions to deliver exceptional service. Your role emphasizes a culture of First Call Resolution while achieving ambitious retention and revenue goals. You will also oversee workforce compliance and quality assurance to enhance overall customer satisfaction.
Key Responsibilities:
• Coach and mentor teams to improve client experiences
• Manage retention strategies within the team and client interactions
• Direct operations for onboarding and credit teams daily
• Champion First Call Resolution across all communication channels
• Analyze cancellation trends to create proactive save strategies
Requirements:
• 5+ years in high-volume call center environments
• 5+ years l...