Client Solutions Manager in Toronto

Lead client lifecycle strategies as a Client Solutions Manager in Downtown Toronto. Drive team performance and enhance client communication while ensuring top-quality service.
As a strategic leader, you will oversee key teams focused on onboarding, credit operations, and client retention. Your primary responsibility will be to foster a best-in-class service standard through hands-on coaching and operational management. This full-time role, located near King and Union Station, prioritizes retention strategies and performance improvements to enhance client journey experiences.
Key Responsibilities:
• Coach and mentor teams for performance improvement
• Focus on retention management and client communication
• Direct daily operations for onboarding and credit teams
• Implement First Call Resolution strategies for maximum satisfaction
• Analyze trends to design proactive save strategies
Requirements:
• 5+ years in a high-volume call center environment
• Proven ...